Financial Services Support Specialist
2 weeks ago
We are IMS Outsourcing Solutions, a leading provider of customer support services. Our team is dedicated to delivering exceptional experiences for our clients.
As a Financial Services Support Specialist, you will play a crucial role in ensuring the success of our financial services business.
The estimated salary for this position is PHP 35,000 - PHP 45,000 per month, depending on experience.
Job Description:
Company Overview:
IMS Outsourcing Solutions is a reputable company in the Philippines, offering a range of customer support services to various industries.
Salary:
The estimated monthly salary for this position is PHP 35,000 - PHP 45,000.
Job Responsibilities:
- Respond to customer inquiries via phone and chat in a professional and timely manner.
- Assist clients with financial-related queries, including account information, processing, etc.
- Perform back-office tasks such as data entry, document verification, and account updates.
- Resolve customer issues and complaints with a focus on first-call resolution and customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Collaborate with other team members and departments to ensure a cohesive approach to customer support.
- Adhere to company policies, procedures, and regulatory requirements.
- Participate in training sessions and stay updated on product knowledge and industry trends.
Required Skills and Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service, within the financial services industry.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using customer service software and Microsoft Office Suite.
Benefits:
- Competitive salary.
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
Work Mode Option:
This role requires working onsite at our office location.
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