Project Based Customer Care Professional

7 days ago


Rizal, Philippines beBeeService Full time ₱20,000 - ₱25,000
Customer Experience Specialist (Blended Campaign)

About the Role

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing tailored solutions for high-growth companies, our offerings are hyper-focused on delivering exceptional service.

Key Responsibilities

  • Provide accurate and concise information to customers via various channels, including inbound phones, live support, and email.
  • Offer personalized support by maintaining up-to-date knowledge of our product range and responding to customer inquiries through Live Chat, email, and phone calls.

Requirements:

  • Experience communicating with customers over Email, Webchat and Phones.
  • Knowledge of Gorgias & Shopify platforms would be an advantage.

What We Offer:

  • Pure email - non-voice task or Blended (Email, Chat, and Voice).
  • Work From Home.
  • Final interview with the clients.
  • They will undergo 1 week training specific to the queue they will be supporting.
  • Work with minimal supervision from QA Lead and CSM.
  • Comfortable with direct client interactions.
  • Open to work on opportunities and direct feedback from clients.

Why Work With Us?

We value innovation and leverage cutting-edge technology to transform customer experiences. Our collaborative culture, continuous learning opportunities, and customer-centric focus drive business success. We uphold ethical standards, promote diversity and inclusion, and prioritize our employees' well-being through comprehensive benefits and perks.



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