Project Management Specialist
6 days ago
Job Summary
- A dedicated and experienced Project Manager is required to lead the end-to-end execution of project management deliverables according to the Chubb Business Services Philippines (CBSP) Delivery Model for Projects and Transitions.
Key Responsibilities
- Leads the documentation of project artifacts such as Master Services Agreement, Business Continuity Plan, SLA, Quality Plan, Training and Ramp Up Plan for purposes of internal controls and external audits.
- Conducts regular project status calls, captures meeting minutes, documents RAID, and facilitates difficult conversations with stakeholders in resolving actions requiring attention and agility.
- Builds and develops the project team by demonstrating leadership behaviors to support individual and team needs when completing project tasks based on Scope, Time, Cost, Risks, and Resources.
- Drives a culture of continuous improvement by seeking feedback on areas of project delivery needing incremental improvements while uplifting the PMO brand and capabilities.
Skills and Qualifications
- Bachelor's degree in Engineering, Business Management, or related field.
- 5 or more years of Project Management and Transition Management experience in an Insurance, Shared Services, or BPO industry.
- Strong background in managing functional and cross-functional projects by following the stages of the project life cycle.
- Strong background in managing large-scale/medium-scale process and voice transitions with reference to Insurance, Shared Services, Contact Center, and Information Technology.
- Adaptable and Resilient to help the project accommodate change, recover from setbacks, and advance the work until project closing.
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