Customer Claims Specialist

1 day ago


Batangas, Calabarzon, Philippines beBeeClaims Full time ₱825,000 - ₱1,375,000

Job Summary:

A dynamic company offers comprehensive solutions for managing motor claims, helping reduce excess and premiums by up to 35%.

They recover damages from at-fault parties and provide replacement vehicles, including cars and trucks. Their expert team supports clients with risk management planning, loss of income claims, and professional advisory services.

Role:

Our team is seeking a dedicated individual to manage the entire process from start to finish, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.

Responsibilities:

• Deliver exceptional customer service and continuously improve processes.

• Handle all inbound and outbound customer calls and leads in a timely manner.

• Maintain lead conversion performance in line with KPIs.

• Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.

• Collaborate with internal departments to ensure efficient case management.

• Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.

• Assist in determining liability and initiating recovery from at-fault third-party insurers.

• Arrange accident replacement vehicles and coordinate delivery/pick-up logistics.

• Update customers throughout the claims process and ensure timely resolution.

• Maintain accurate and up-to-date case records and documentation.

Requirements:

• Strong background in motor vehicle accident insurance or claims.

• Excellent phone communication and customer service skills.

• At least 5 years of experience in a customer-facing, operations, or claims support role.

• Strong attention to detail and ability to manage multiple active cases with minimal supervision.

• Proficient in written and spoken English; confident communicating with Australian customers and partners.

Benefits:

• Health insurance

• Leave Benefits

• 13th Month Salary



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