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Fulfillment Team Lead

2 weeks ago

Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time

We're seeking a talented FULFILMENT TEAM LEAD to join our dynamic team at Atticus Advisory Solutions Inc.

The ideal candidate will have a solid foundation in logistics, operations, or e-commerce, with 3+ years of experience in customer success or operations.

Your impact:

  1. Day-to-day: Handle support tickets for e-commerce clients, delivering swift responses and resolutions.

  2. Internal Improvements: You'll make our ticketing system and processes more efficient, able to handle more customer queries faster.

  3. Problem Solving: Apply your analytical skills to diagnose and resolve e-commerce client issues.

  4. Continuous Learning and Improvement: Stay up-to-date with industry trends and best practices, ensuring seamless integration with our Fulfilment-as-a-Service platform.

Requirements:

Must have:

  1. A solid foundation of 3+ years in Logistics, Operations, E-commerce, or a related arena.
  2. Proven expertise in customer success or operations, with similar tenure.
  3. A quick learner, adept at adapting in a fast-paced, energetic startup environment.
  4. Exceptional communication skills in English, both written and verbal.
  5. An organisational wizard, capable of juggling multiple priorities against tight deadlines.
  6. A data-driven mindset, eager to unearth problems, pinpoint opportunities, and evaluate impacts.