Medical Services Coordinator

1 day ago


Mandaue City, Central Visayas, Philippines beBeeMedical Full time ₱450,000 - ₱600,000
Job Summary

The Patient Services Representative plays a vital role in addressing patient inquiries and concerns, ensuring seamless communication among patients, medical staff, and administrative teams. This position requires strong written and verbal communication skills, as well as the ability to work independently with minimal supervision.

Key Responsibilities
  • Respond to incoming calls and address patient queries according to established procedures and departmental guidelines.
  • Assist patients with billing and account-related issues in a professional and timely manner.
  • Collect outstanding balances and coordinate with third-party entities regarding patients' accounts while maintaining confidentiality.
  • Ensure HIPAA guidelines are respected by safeguarding protected health information at all times.
  • Perform other related duties as assigned by management.
Requirements
  • Preferably a college graduate or have completed at least two years of college, preferably in a medical field.
  • Strong written and verbal communication skills are essential for success in this role.
  • Ability to work effectively with minimal supervision and prioritize tasks accordingly.
  • Maintain confidentiality and handle sensitive patient information with discretion.
  • Able to perform simple mathematical calculations and demonstrate attention to detail.
  • Highly motivated self-starter with excellent organizational skills and ability to meet deadlines.
  • Dependable and reliable team player who supports department and company goals and policies.
  • Must be flexible with scheduling and adapt to changing priorities as needed.
  • At least one year of call center experience related to medical accounts and programs is highly desirable but not required.


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