Customer Experience Manager

2 weeks ago


Manila, National Capital Region, Philippines Roma wellness and beauty centre Full time

The Customer Experience Manager at Roma wellness and beauty centre is responsible for maintaining high levels of customer service, handling concerns effectively, and ensuring an exceptional client experience that fosters loyalty and retention.

Main Responsibilities
  • Sales & Business Growth: Develop and implement sales strategies to drive revenue growth, actively engage in selling treatments and packages, and work towards achieving business targets.
  • Clinic Operations: Oversee the daily operations, ensuring smooth workflows and high service standards that meet the expectations of clients and staff.
  • Customer Experience: Maintain high levels of customer service, handle concerns effectively, and ensure an exceptional client experience that fosters loyalty and retention.
  • Staff Management: Supervise team members, ensuring a motivated and high-performing workforce that contributes to the success of the clinic.
  • Marketing & Promotions: Collaborate with the marketing team to execute promotional campaigns and events that attract and retain clients, driving business growth and revenue targets.


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