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IT Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

Nityo Infotech Services Philippines Inc. is looking for a skilled IT Support Specialist to join our team. As an IT Service Desk/Technical Support Representative, you will be the first point of contact for our clients and provide timely and effective technical support.

Key Responsibilities:

  • Respond to client inquiries and resolve technical issues in a professional and courteous manner
  • Provide technical support and assistance via phone, email, or chat
  • Maintain accurate records of client interactions and issues resolved
  • Collaborate with internal teams to resolve complex technical issues

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred
  • At least 6 months to 2+ years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Familiarity with technical concepts and terminology

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment