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Customer Service Ambassador

1 week ago

Manila, National Capital Region, Philippines Global Virtuoso, Inc. Full time

Job Summary:

The Customer Service Ambassador will play a vital role in our Global Response Center team, providing expert assistance to clients worldwide. This is an exciting opportunity for a talented and motivated individual to join our team and contribute to our mission of delivering exceptional customer experiences.

Key Responsibilities:

  1. Initiating proactive outbound communication to customers, service providers, and clients to obtain necessary information for the successful resolution of inquiries.
  2. Maintaining a high level of responsiveness and efficiency in reaching a resolution that meets or exceeds the customer's expectations in a reasonable timeframe.
  3. Developing a knowledge base and degree of assurance to explain necessary information clearly and ensure that the customer fully understands the assistance On Call provides.

Requirements:

  • College Graduate
  • Minimum of two (2) or more years of work experience in the BPO or healthcare industry.
  • Preferably with work experience in industries related to medical and travel assistance.