Fintech Support Specialist
3 days ago
About BTSE Group
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. We empower businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market.
We have pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. Our diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses.
Job Description
- Handle customer inquiries related to payment solutions via email, phone, and live chat, ensuring timely and accurate responses.
- Assist in monitoring payment transactions, identifying issues, and working with internal teams to resolve disputes or processing errors.
- Guide customers through payment processes, troubleshoot technical/payment-related issues, and escalate cases when necessary.
- Maintain accurate records of customer interactions and transaction issues while generating reports for internal review.
- Work closely with internal teams (Operations, Risk, Compliance, and IT) to enhance customer service efficiency and improve payment solutions.
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