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Customer Service Representative

3 weeks ago

Taguig, National Capital Region, Philippines Jocson College Full time
About the Role

We are looking for a highly motivated and detail-oriented Customer Service Representative - IT to provide exceptional support to our customers. As an IT Help Desk Specialist, you will be responsible for troubleshooting and resolving technical issues related to our software and hardware products.

Key Responsibilities
  • Respond to service, product, technical, and customer-relations questions regarding features, specifications, repairs on current and discontinued products, parts, and options based on customer entitlement.
  • Work independently and follow standard protocols to respond to customer issues, using moderate judgment to supplement the outlined process.
Requirements
  • Bachelor's/College Degree in Computer Science, Information Technology, Engineering (Computer), or Engineering (Electronic and Communication)
  • Fresh Graduates or Entry Level candidates specializing in IT/Computer - QA or equivalent are encouraged to apply