Service Department Leader

2 days ago

Cabuyao, Calabarzon, Philippines beBeeFire Full time $80,000 - $130,000
Key Role in Service Department

The Fire Alarm Service Manager is a critical position responsible for leading the service department and ensuring prompt responses to customer inquiries.

  • Answer the service number and assist customers with fire alarm-related inquiries, utilizing effective communication skills to resolve issues efficiently.
  • Respond to off-hours answering service calls, guaranteeing emergency service needs are met, and provide timely notifications to customers regarding service status.
  • Schedule service calls based on priority and availability, maximizing resource efficiency and minimizing downtime.
  • Coordinate and schedule technicians, ensuring the efficient deployment of resources, and assess fire alarm system issues remotely to determine whether a technician needs to be dispatched.
  • Provide customers with timely updates on service status, and make informed decisions on which technician to schedule based on the complexity of the issue.
  • Maintain detailed service records, ensuring compliance with industry standards, and identify opportunities for process improvements to enhance overall service quality.

Responsibilities:

• Answer customer inquiries regarding fire alarm systems
• Respond to emergency service calls outside regular hours
• Schedule service calls based on priority and availability
• Coordinate and schedule technicians
• Assess fire alarm system issues remotely
• Maintain detailed service records

Required Skills and Qualifications:

To succeed in this role, you will need:
• Excellent communication and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Strong organizational and time management skills
• Experience working with fire alarm systems or related technology
• Ability to maintain confidentiality and handle sensitive information

Benefits:

We offer a comprehensive compensation package, including:

  • A competitive salary
    • Opportunities for professional growth and development
    • A dynamic and supportive work environment

Join Our Team:

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