
service manager
4 days ago
Job responsibilities:
- Oversee daily operations of the automotive service department, including scheduling, quality control, and customer service.
- Ensure high customer satisfaction by addressing complaints, managing service timelines, and maintaining excellent communication.
- Implement procedures to improve operational efficiency and reduce service delays.
- Coordinate with parts and sales departments to align service goals with overall business strategy.
- Prepare regular reports on service department performance and recommend improvement strategies.
Qualifications:
- Candidate must possess at least a Diploma or Bachelor's Degree in Automotive Technology, Mechanical Engineering, or a related field.
- At least 3–5 years of experience in automotive service operations, with 2 years in a leadership or supervisory role.
- Strong knowledge of automotive repair processes, workshop management, and customer service standards.
- Excellent leadership, problem-solving, and communication skills.
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