truck workshop supervisor

Job responsibilities:

• Oversee daily operations of the automotive service department, including scheduling, quality control, and customer service.
• Ensure high customer satisfaction by addressing complaints, managing service timelines, and maintaining excellent communication.
• Implement procedures to improve operational efficiency and reduce service delays.
• Coordinate with parts and sales departments to align service goals with overall business strategy.
• Prepare regular reports on service department performance and recommend improvement strategies.

Qualifications:

• Candidate must possess at least a Diploma or Bachelor's Degree in Automotive Technology, Mechanical Engineering, or a related field.
• At least 3–5 years of experience in automotive service operations, with 2 years in a leadership or supervisory role.
• Strong knowledge of automotive repair processes, workshop management, and customer service standards.
• Excellent leadership, problem-solving, and communication skills.