IT Service Desk Professional
6 days ago
Welcome to Boomering Inc., your gateway to a rewarding career in the BPO industry.
About the JobWe are currently seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will play a critical role in providing world-class technical support to our clients.
Key Responsibilities:
- Respond promptly to alerts via Slack and email.
- Manage queries via email and chat regarding IT issues and questions.
- Communicate progress to all relevant parties in a timely manner.
- Gather and record all relevant issue details for second-level support.
- Document technical efforts and create KB articles when new information is learned.
Requirements
- Bachelor's degree in Computer Science or related field.
- Basic knowledge of working with Linux environments, terminal navigation, and basic Windows, servers, and networking skills.
- Strong verbal and written communication skills.
- Excellent customer service ability.
- Ability to work in a fast-paced environment.
What We Offer
- Competitive salary package.
- Full set-up for desktop/laptop with backup internet provided by the company.
- HMO coverage from day one of hire.
- Generous vacation and sick leave policy.
- Annual performance reviews.
- Employee referral incentives.
- Loan facilities.
- Social clubs and interest workshops.
- Company events with exciting prizes and rewards.
- Statutory benefits, including maternity, paternity, and solo parent leaves, retirement benefits, OT, and premium pays.
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