Quality Assurance Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeQuality Full time $50,000 - $60,000
Job Description

We are seeking a detail-oriented Quality Assurance Specialist to support our QA efforts in ensuring high-quality service delivery across operations.

The role involves conducting QA evaluations, organizing findings, and contributing insights that help improve customer satisfaction and operational performance.

This role is ideal for someone who is analytical, has a passion for quality and continuous improvement, and can work independently in a fast-paced environment.

Key Responsibilities:
  • Perform quality assurance evaluations of customer interactions (calls, chats, tickets, etc.).
  • Use defined QA guidelines to assess performance and tag issues.
  • Maintain timely and organized documentation of evaluated samples and findings.
  • Support the QA team in generating weekly summaries and trend analysis.
  • Join calibration or review sessions with internal teams.
  • Escalate any recurring issues, gaps, or risks identified through evaluations.
  • Assist in minor reporting tasks and in preparing evaluation data as needed.

Requirements

  1. 6 months to 1 year experience in quality assurance, customer service, or a related role.
  2. Strong attention to detail and accuracy in evaluation work.
  3. Comfortable working with structured scorecards and documentation guidelines.
  4. Proficient in Google Sheets, Docs, and other basic reporting tools.
  5. Can communicate clearly and professionally in both writing and verbal communication.
  6. Able to work full-time for the project duration.

Benefits

At Tala, we believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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