E-commerce Customer Experience Associate
4 days ago
Join Our Team
Enablesme is a dynamic and innovative company that's changing the face of retail fashion customer service.
Job Overview
We're looking for a talented E-commerce Customer Experience Associate to join our blended contact centre team. As a key member of our team, you'll play a vital role in delivering exceptional customer service to our clients across multiple channels.
Your Key Tasks:
- Respond to customer inquiries promptly and professionally, using your expertise to resolve issues efficiently.
- Provide accurate product information, using your knowledge and skills to resolve complex customer queries.
- Maintain high levels of product knowledge and stay up-to-date on company policies and procedures.
- Collaborate with internal teams to ensure seamless customer service delivery.
- Meet or exceed performance targets, including response times, resolution rates, and customer satisfaction scores.
Essential Skills and Qualifications:
- 2-3 years of experience in end-to-end customer service, preferably in a blended contact centre environment.
- 1-2 years of work experience in AU/US/NZ Retail campaigns is highly desirable.
- Proven ability to manage multiple chat sessions simultaneously (minimum 4 concurrencies).
- Excellent communication and interpersonal skills, with strong verbal and written communication abilities.
- Passion for delivering positive customer experiences.
- Able to use proprietary software systems and adapt to new technology quickly.
- Experience in handling US Voice accounts is an asset.
- Proficiency in using Zendesk is a plus.
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