E-commerce Customer Experience Associate

4 days ago


Pasig, National Capital Region, Philippines Enablesme Full time

Join Our Team

Enablesme is a dynamic and innovative company that's changing the face of retail fashion customer service.

Job Overview

We're looking for a talented E-commerce Customer Experience Associate to join our blended contact centre team. As a key member of our team, you'll play a vital role in delivering exceptional customer service to our clients across multiple channels.

Your Key Tasks:

  • Respond to customer inquiries promptly and professionally, using your expertise to resolve issues efficiently.
  • Provide accurate product information, using your knowledge and skills to resolve complex customer queries.
  • Maintain high levels of product knowledge and stay up-to-date on company policies and procedures.
  • Collaborate with internal teams to ensure seamless customer service delivery.
  • Meet or exceed performance targets, including response times, resolution rates, and customer satisfaction scores.

Essential Skills and Qualifications:

  • 2-3 years of experience in end-to-end customer service, preferably in a blended contact centre environment.
  • 1-2 years of work experience in AU/US/NZ Retail campaigns is highly desirable.
  • Proven ability to manage multiple chat sessions simultaneously (minimum 4 concurrencies).
  • Excellent communication and interpersonal skills, with strong verbal and written communication abilities.
  • Passion for delivering positive customer experiences.
  • Able to use proprietary software systems and adapt to new technology quickly.
  • Experience in handling US Voice accounts is an asset.
  • Proficiency in using Zendesk is a plus.


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