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Client Management Specialist

1 week ago

Manila, National Capital Region, Philippines Flat Planet Philippines , Inc. Full time

Job Description:

Job Summary

We are seeking a highly skilled Client Operations Lead to join our dynamic team. The successful candidate will be responsible for leading the day-to-day operations of our client-facing staff, ensuring seamless communication, and driving business growth through effective relationship management.

Key Responsibilities
  • Client Onboarding: Develop and execute onboarding plans to ensure smooth transition of new clients into our care.
  • Staff Management: Manage and motivate a team of client-facing staff to achieve high performance and exceed targets.
  • Operational Efficiency: Streamline processes and procedures to enhance productivity, reduce costs, and improve overall efficiency.
  • Reporting: Provide regular reports to senior management on key performance indicators, highlighting successes, challenges, and areas for improvement.
Requirements
  • Experience: Minimum 5 years in an operations or client services management role, preferably in a fast-paced or customer-focused environment.
  • Skills: Proven experience in managing a team, driving operational efficiency, excellent decision-making abilities, problem-solving skills, and ability to effectively liaise with clients, internal teams, and upper management.