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Training Professional

1 week ago

Davao City, Davao, Philippines VXI Global Solutions Full time
Job Title

Training Specialist - BPO (Must Have Health Care Experience)

  • Deliver comprehensive training programs to new hires, progression, and enhancement initiatives on client projects, encompassing both soft skills and technical skills in various class sizes.
  • Supervise agents during their training period, providing guidance and support as needed.
  • Develop innovative non-classroom communication and training materials to enhance the learning experience.
  • Coordinate training activities for new hires, progression, and enhancement initiatives.
  • Evaluate participant and class performance, identifying areas for improvement.
  • Participate in minor client interactions, including effective curriculum feedback and client visits.
  • Perform other related duties and assignments as required by supervisor or manager.
Qualifications
  • Previous healthcare support experience in a call center or related industry.
  • Strong computer skills, particularly with Microsoft Office products, including Word, Excel, PowerPoint.
  • Excellent oral and written communication skills.
  • Demonstrated ability in classroom leadership, management, and organization.
  • At least 1 year of training experience.
Seniority Level

Entry-level position.

Employment Type

Full-time employment opportunity.

Job Function

Human Resources department.

Industries

Outsourcing and Offshoring Consulting services.