Retirement Plan Support Specialist

6 days ago


Manila, National Capital Region, Philippines Empower Full time
Key Responsibilities
  • Respond to incoming telephone inquiries regarding retirement plans from plan sponsors, advisors, partners, and third-party administrators.
  • Provide daily support to clients and intermediaries by responding to general and technical inquiries.
  • Manage daily communications with internal and external parties to maintain strong client relationships and resolve issues.
  • Educate clients on plan provisions and functionality of the plan sponsor website and EIVR.
  • Promptly handle escalated issues and ensure they are being resolved and clients are kept apprised of progress.


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