Customer Service Professional

6 days ago


Cebu City, Central Visayas, Philippines XtendOps Philippines Full time
About Us:
XtendOps Philippines values customer satisfaction above all else. We strive to provide top-notch support through our team of dedicated professionals. As a Frontline Support Representative, you will be instrumental in helping us achieve this goal by providing exceptional customer service.

Job Description:
This is an exciting opportunity to join our team as a Frontline Support Representative. You will be responsible for handling customer inquiries, resolving issues efficiently, and maintaining accurate customer records. Your primary responsibilities will include responding to customer inquiries via phone, email, and chat, providing accurate information about our products and services, and collaborating with other departments to ensure customer needs are met.

Responsibilities:
  1. Handle Customer Inquiries: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  2. Provide Accurate Information: Provide accurate information about our products and services.
  3. Resolve Issues: Resolve customer complaints and issues efficiently, escalating when necessary.
  4. Maintain Customer Records: Maintain detailed and accurate customer records.
  5. Collaborate with Teams: Collaborate with other departments to ensure customer needs are met.
  6. Improve Customer Satisfaction: Identify opportunities to improve customer satisfaction and loyalty.

What We Offer:
  • Competitive salary and benefits package.
  • Comprehensive training and professional development opportunities.
  • A supportive and inclusive work environment.
  • Opportunities for career growth within the company.


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