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Technical Application Specialist

1 week ago

Manila, National Capital Region, Philippines YONDU INC. Full time
Job Overview

The Application Support Specialist role at YONDU INC. involves providing top-notch technical assistance and issue resolution to end-users. This requires strong analytical skills, excellent communication, and the ability to collaborate effectively with the development team.

Primary Responsibilities:
  • Respond to and resolve technical queries from end-users efficiently.
  • Identify and address application performance issues before they escalate.
  • Develop and maintain comprehensive documentation for technical solutions.
  • Work closely with the development team to enhance application functionality.
  • Monitor and analyze application usage, performance, and support metrics.
Necessary Qualifications:
  • Experience in a related field such as application support or IT.
  • Strong technical expertise and familiarity with various business applications.
  • Superior problem-solving skills and critical thinking abilities.
  • Relevant education or certifications in information technology.
  • Proficiency in software development lifecycle management and agile methodologies.
  • Effective communication and customer service skills.