Senior Team Manager

4 weeks ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time
Job Description

Work Arrangement: Onsite daily work schedule with rotational 24/7 shifts and no fixed day off.

Requirements:

  • At least 2 years of college undergraduate or vocational diploma/associate's degree/college graduate.
  • 3-5 years of experience as a Team Lead in a BPO setting.
  • Travel account experience preferred.
  • Exposure to telco, sales, technical, and helpdesk accounts (complex accounts in a pure voice environment) considered.
  • Strong people management and communication skills.

Key Responsibilities:

  • Lead a team of professionals in a dynamic BPO environment.
  • Manage complex accounts and ensure high-quality service delivery.
  • Develop and implement process improvements to enhance team efficiency.
  • Collaborate with cross-functional teams to achieve business objectives.

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