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Global Resolution Expert

1 week ago

Cebu City, Central Visayas, Philippines OfficePartners360 Full time
About the Role

The Global Resolution Expert will be responsible for handling email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.

This position requires strong analytical skills and the ability to think critically when solving consumer issues.

  • Respond promptly to email inquiries from users, delivering clear and helpful information.
  • Break down complex issues into manageable tasks to enhance the service process.
Qualifications
  • At least College level education.
  • Excellent written communication skills to ensure clear and effective responses.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.