Ambitious Customer Experience Specialist Wanted

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱50,000 - ₱80,000
Customer Service Role Description">

We are seeking a highly skilled and experienced customer service representative to join our team. This role involves effectively communicating value propositions, understanding customer needs, and scheduling meetings or appointments with potential clients.

Key Responsibilities:
  • Appointment Setting: Schedule meetings or appointments with potential clients by effectively communicating value propositions and understanding their needs.
  • Lead Generation: Identify and qualify potential leads through research, outreach, and strategic engagement to build a robust pipeline.
  • Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates.
  • B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships.
  • Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest.
  • Build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience.
  • Provide accurate information about products, services, pricing, and policies to assist with inquiries and decision-making.
  • Utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records.
  • Collaborate with sales, marketing, and other departments to address client needs and optimize customer engagement strategies.
  • Stay updated on industry trends, product knowledge, and best practices in customer service and sales.
Requirements and Skills:
  • Prior experience as a Virtual Assistant or in a publishing-related role (preferred) for 2 years
  • Familiarity with platforms and tools such as Clickup, Hupsot and Wordpress
  • Excellent verbal and written English communication skills
  • Embodies our core values: Positivity, Integrity, Tenacity, Dependability, and Belief

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