App Commercial Desk Manager

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeEDO Full time $1,104,000 - $1,644,000

We're seeking a seasoned professional to spearhead our App Commercial Desk strategy and vision, driving operational excellence and efficiency in this critical role.

">">Job Description

The ideal candidate will possess extensive experience in people management, with a proven track record of overseeing day-to-day team activity and performance as a hands-on leader. As the Global Business Owner for the App Commercial Desk, you will be responsible for ensuring your team of App Desk Sales specialists are achieving and exceeding internal KPIs. This role requires strong interpersonal skills, excellent oral and written communication abilities, and the capacity to work/influence across organizational boundaries.

You will serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates and Marketplace Partners with app questions during the sales cycle. Define, establish, measure, and report on metrics to analyze the internal efficiency, including SLAs and support volumes. Work cross-functionally with other teams including Enterprise Deal Management, Marketplace Operations, Ecosystems and other groups to support the sales cycle.

Responsibilities:
  • Drive strategic planning and execution for the App Commercial Desk
  • Lead a high-performing team of App Desk Sales specialists
  • Ensure seamless communication and collaboration with stakeholders
  • Analyze and improve internal processes and systems
Requirements

To succeed in this role, you'll need:

  • Minimum 3 years relevant experience in a Supervisory/Management role
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Highly proficient with Excel, including creating ad hoc formulas
  • Must have a working knowledge of sales service desk tools
  • Must have quoting/billing/vendor management background in a B2B or B2C setting
Benefits

At our organization, we offer a wide range of perks and benefits designed to support your success, including health and wellbeing resources, paid volunteer days, and opportunities for growth and development.

About Us

We're passionate about helping our customers achieve their goals through innovative solutions and exceptional customer service. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

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