Technical Operations Specialist
7 days ago
We are seeking a highly skilled Systems Administrator & Implementation Specialist with hands-on experience in deploying and managing SaaS-based Customer Service Management platforms like Kustomer, Zendesk, Intercom and Contact Center solutions like Dialpad or 8x8.
- SaaS/CRM Implementation & Configuration: Lead the setup, customization, and integration of Customer Service Management and contact center software to meet business requirements.
- Configure user roles, permissions, workflows, and automation rules.
- Collaborate with stakeholders to define and document system requirements and processes.
- Ongoing User management (add, remove, maintain, configure access/ rights) for the platform.
Contact Center Administration: Administer Dialpad or similar VoIP/contact center platforms, ensuring high availability and reliability.
- Set up call routing logic, IVR menus, and AI-enabled features for efficient customer interactions.
- Monitor and troubleshoot call quality, network connectivity, and system performance.
- Ongoing User management (add, remove, maintain, configure access/ rights) for the platform.
Ai Feature Deployment: Work with vendors or internal data science teams to implement AI-powered functionalities (e.g., chatbots, predictive routing, sentiment analysis).
- Assist in training and fine-tuning AI models to improve accuracy and customer satisfaction.
- Continuously evaluate AI tools and features to enhance the customer support experience.
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Warehouse Optimization Specialist
7 hours ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeCompany Overview: Mida Food Specialist is a leading provider of innovative food solutions. We are seeking a highly skilled Warehouse Optimization Specialist to join our team.Job Summary: The Warehouse Optimization Specialist will be responsible for securing the accuracy of inventory, monitoring product issuances and receiving, and ensuring that inventories...
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Technical Operations Expert
6 days ago
Pasig, National Capital Region, Philippines Sovereign's Capital Full timeIn a world where technology drives innovation, Sovereign's Capital stands at the forefront, leveraging the power of technology to enhance employee experiences. We are on a mission to build a dynamic team that can meet the ever-evolving demands of our organization.About the RoleThe Senior Application Support Specialist will be an integral part of our team,...
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Technical Operations Specialist
7 days ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full timeWe're looking for a talented IT professional to join our team as an Infrastructure System Administrator at UnionBank of the Philippines.About the JobThis is a full-time mid-senior level position that requires expertise in managing Linux and Windows operating systems, virtual machines in the cloud, and large-scale distributed systems.The successful candidate...
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Senior Technical Audit Specialist/Officer
4 days ago
Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full timeSenior Technical Audit Specialist/OfficerNegotiableOn-site - Pasig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionSenior Technical Audit Specialist/Officer performs the planning, execution, and reporting of audits related to the technical processes, equipment, and power plant systems within MGen and subsidiaries in accordance with the approved annual audit...
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Technical Support Specialist
7 days ago
Pasig, National Capital Region, Philippines Linda Hausermann & Associates Full timeCompany Overview:Linda Hausermann & Associates is a leading provider of digital advertising solutions.Job Summary:We are seeking a highly skilled Technical Ads Support specialist to join our team. In this role, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Providing technical support and...
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Depositary Operations Specialist
7 days ago
Pasig, National Capital Region, Philippines IQ-EQ Full timeAt IQ-EQ, we are seeking a highly skilled and experienced Depositary Operations Specialist to join our team. In this senior technical position, you will be responsible for managing complex depositary operations and providing technical guidance to junior officers.Key Responsibilities:Review and oversee complex transactionsDrive regulatory compliance and...
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Technical Writing and Documentation Specialist
2 weeks ago
Pasig, National Capital Region, Philippines KDCI Outsourcing Full timeJob OverviewKDCI Outsourcing is looking for a meticulous and experienced Technical Writing and Documentation Specialist to craft and maintain high-quality documentation that drives our business growth and operational excellence. The ideal candidate has expertise in technical writing, coupled with a solid understanding of IT services and infrastructure. This...
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Technical Support Specialist
4 days ago
Pasig, National Capital Region, Philippines Optum Full timeAt Optum, we are committed to delivering care and technology to help millions of people live healthier lives.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers via phone, email, or in-person.Key...
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Technical Writing and Documentation Specialist
4 weeks ago
Pasig, National Capital Region, Philippines KDCI Outsourcing Full timeJob OverviewKDCI Outsourcing is looking for a meticulous and experienced Technical Writing and Documentation Specialist to craft and maintain high-quality documentation that drives our business growth and operational excellence. The ideal candidate has expertise in technical writing, coupled with a solid understanding of IT services and infrastructure. This...
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Pasig, National Capital Region, Philippines KDCI Outsourcing Full timeJob OverviewKDCI Outsourcing is looking for a meticulous and experienced Technical Writing and Documentation Specialist to craft and maintain high-quality documentation that drives our business growth and operational excellence. The ideal candidate has expertise in technical writing, coupled with a solid understanding of IT services and infrastructure. This...
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Technical Operations Coordinator
7 days ago
Pasig, National Capital Region, Philippines Colas USA Full timeCompany OverviewOur company is a leading provider of innovative solutions in the industry.We are seeking a highly skilled Technical Operations Coordinator to join our team.Job SummaryThe Technical Operations Coordinator will be responsible for overseeing the operation of a laboratory or section, ensuring compliance with standards, procedures, and conformity...
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Technical Helpdesk Specialist
4 days ago
Pasig, National Capital Region, Philippines Datamatics Full time**Job Overview:** We are seeking a skilled Technical Helpdesk Specialist to join our team at Datamatics. As a Technical Helpdesk Specialist, you will be responsible for providing top-notch technical support to our clients.Detailed Job DescriptionResponsibilities: The ideal candidate will have excellent communication and problem-solving skills, with the...
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Technical Support Specialist
2 hours ago
Pasig, National Capital Region, Philippines Nityo Infotech Full timeJob DescriptionWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients.The ideal candidate will have excellent communication skills, be able to work independently, and have a strong understanding of computer systems and...
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Specialist - Technical Support
4 days ago
Pasig, National Capital Region, Philippines CPS Asia Pacific Full timeOn-site - Pasig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionJob Brief:The Technical Support Specialist is responsible for providing second-level onsite support for network, database, and system issues within the casino integrated resort. This role ensures the stability and efficiency of IT operations by troubleshooting, diagnosing, and resolving...
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Finance Operations Specialist
7 days ago
Pasig, National Capital Region, Philippines Hired Hub Ltd Full timeJob SummaryWe are seeking an experienced Finance Operations Specialist to join our team. In this role, you will be responsible for managing and troubleshooting existing software applications, analyzing business requirements, and providing mapping solutions.Key ResponsibilitiesApplication Management: Manage and troubleshoot existing software applications,...
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Technical Operations Specialist
6 days ago
Pasig, National Capital Region, Philippines Infinity Outsourcing Services Full time**Job Summary:**Infinity Outsourcing Services is seeking a highly skilled Technical Field Service Coordinator to join their team.Duties and Responsibilities:Oversee production processes and equipment maintenance to ensure optimal performance and efficiency.Implement and maintain quality control standards across the organization.Collaborate with technical...
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Documentation Specialist
2 days ago
Pasig, National Capital Region, Philippines KDCI Outsourcing Full timeJob OverviewKDCI Outsourcing seeks a skilled Technical Writing and Documentation Specialist to develop high-quality documentation that drives business growth and operational excellence. The ideal candidate has expertise in technical writing, combined with a solid understanding of IT services and infrastructure.ResponsibilitiesDevelop comprehensive responses...
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WordPress Technical Specialist
3 days ago
Pasig, National Capital Region, Philippines Pronto Marketing Full timeAt Pronto Marketing, we are a full-service WordPress agency dedicated to delivering exceptional digital solutions to our clients. Our team of experts provides top-notch technical support for clients' WordPress websites, ensuring seamless user experiences and problem-free site management.Job DescriptionThe Technical Support Specialist is a crucial member of...
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IT Operations Specialist
4 days ago
Pasig, National Capital Region, Philippines Optum Full timePrimary ResponsibilitiesAs an IT Operations Specialist, you will be responsible for executing credentialing-related access audits and performing data trend analysis to provide recommendations resulting in IT process improvements.Your primary responsibilities will include:Executing access audits to ensure compliance with security protocolsAnalyzing data to...
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IT Operations Support Specialist
5 days ago
Pasig, National Capital Region, Philippines Nityo Infotech Full timeJob OverviewWe are seeking a highly skilled IT Operations Support Specialist to join our team at Nityo Infotech. As a key member of our infrastructure operations team, you will be responsible for providing technical support and troubleshooting hardware, software, and network issues. Key Responsibilities: • Provide timely and effective technical support to...