User Account Administrator
6 days ago
User-Centric Approach
VIPRE Security Group takes pride in delivering innovative cybersecurity solutions that prioritize user experience and satisfaction. As a User Account Administrator, you will be responsible for streamlining the onboarding and provisioning process, ensuring seamless access to essential systems and tools for our users.
Your Core Responsibilities
- Manage and configure user accounts in various enterprise applications, including Office 365 and Google Workspace.
- Work closely with stakeholders to synchronize provisioning processes with onboarding workflows.
- Contribute to maintaining accurate documentation of onboarding procedures, access control policies, and provisioning workflows.
- Troubleshoot and resolve technical issues related to user access, escalating when necessary.
- Maintain high-quality customer service standards while resolving user access-related issues.
Your Required Skills
- Experience in IT administration, user provisioning, or a related field.
- Knowledge of single sign-on (SSO) and multi-factor authentication (MFA).
- Excellent communication and problem-solving skills.
- Able to work effectively in a remote team environment.
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