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Frontline Interaction Manager

2 weeks ago

Iloilo City, Western Visayas, Philippines XtendOps Philippines Full time

XtendOps Philippines is seeking a Frontline Interaction Manager to lead our customer service team. In this role, you will be responsible for managing a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences. Your key responsibilities will include developing and implementing customer service strategies, monitoring performance metrics, and making recommendations for improvement.

About the Role

This is an exciting opportunity for someone who is passionate about leadership and customer service. As a Frontline Interaction Manager, you will play a crucial role in shaping the customer experience and driving business growth.

Key Responsibilities
  • Lead a team of customer service representatives.
  • Develop and implement customer service strategies.
  • Monitor performance metrics and make recommendations for improvement.
  • Collaborate with other departments to ensure customer needs are met.
Requirements
  • Proven experience in a leadership role.
  • Excellent leadership and communication skills.
  • Strong analytical and problem-solving skills.
  • Proficiency in using customer service software and tools.
Benefits
  • A competitive salary and benefits package.
  • Comprehensive training and professional development opportunities.
  • A supportive and inclusive work environment.
  • Opportunities for career growth within the company.