Anti-Fraud Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeFraud Full time ₱840 - ₱1,680
Fraud Analyst Role

Our organization is seeking a Fraud Analyst to safeguard against fraudulent activities and maintain the trust of our customers.

  • Key Responsibilities:
  • Review high-risk transactions and assess potential threats
  • Identify suspicious patterns in customer behavior
  • Monitor multiple payment gateway activities
  • Implement risk-mitigation protocols

Customer Trust Protection:

  • Handle sensitive customer interactions with discretion and confidentiality
  • Conduct confidential account reviews and resolve complex situations
  • Uphold community trust standards and protect customer interests

System & Policy Enhancement:

  • Contribute to improving fraud prevention systems and document security protocols
  • Identify gaps in current fraud prevention measures and recommend process improvements

Compliance & Reporting:

  • Maintain detailed records of fraud cases and ensure adherence to internal policies
  • Generate and analyze fraud prevention metrics, collaborating with team members on risk evaluation

Skill Requirements:

  • Minimum 3 years of experience in customer-facing roles or similar fields
  • Proven track record in fraud analysis or risk management
  • Experience with e-commerce or consumer packaged goods (CPG) industry
  • Strong analytical and pattern recognition skills, excellent problem-solving abilities, and exceptional attention to detail
  • Strong communication and empathy skills, ability to work autonomously with sound judgment, and experience with multiple payment gateway systems

Fit for this role: If you have a passion for maintaining trust and integrity in customer relationships, thrive on solving complex problems, and value both security and customer experience equally.

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