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Business Operations Analyst

2 weeks ago

Davao City, Davao, Philippines Security Bank Corporation Full time

About the Role

We are seeking an experienced Business Operations Analyst to join our team at Security Bank Corporation. In this role, you will be responsible for providing universal operations support to our branches and head office units.

As a Business Operations Analyst, you will perform duties as a Test Functional Analyst during the assignment and work as a Change Management Analyst during the implementation and roll-out of our new tellering and lobby management systems.

Your key responsibilities will include performing automated and manual tests to ensure the software created by our developers is fit for purpose. You will review specifications and technical design documents to provide timely and meaningful feedback. You will also prioritize, plan, and coordinate testing activities, execute test cases, identify, record, document, and track bugs, and communicate with end-users, testers, software developers, and project managers.

  • Conduct testing according to test procedures.
  • Produce and maintain test documentation.
  • Create and execute test cases, test scripts, and scenarios in different levels (SIT, UAT, regression).
  • Log and track defects. Analyze issues found during testing.
  • Analyze users' stories and/or use cases/requirements for validity and feasibility.
  • Able to accept work-related assignments which will enhance knowledge in branch operations, transaction analysis, back office operations, administrative tasks, and others related to system testing in accordance with the Bank's service standards and procedures.
  • Help in the standardization of the Bank's policies and procedures in accordance with the bank's service standards and procedures.
  • Report fraud or potential fraud verbally or in writing to the appropriate authority for immediate investigation and proper disposition.
  • Comply with the risk and fraud policies of the bank, increase awareness playing with the bank's internal controls to achieve zero financial loss or fraud.
  • Suggest identified process improvements and system enhancements on policies, procedures, and other branch practices through coordination with the concerned party to maximize efficiency at less cost.
  • Adapt to the Bank's updates on policies and procedures related to operations by being actively informed about the changes in regulations, policies, and procedures to act accordingly to the set guidelines of the bank.