Brand Efficiency Expert
7 days ago
About the Position:
Key Skills and Qualifications- Proven experience in operational management, with a focus on efficiency and productivity.
- Strong analytical skills, with the ability to interpret complex data.
- Excellent communication and interpersonal skills, with a proven track record of leading cross-functional teams.
- Technical proficiency in CAS, Microsoft Teams, and other productivity tools.
- A collaborative mindset, with a focus on continuous improvement and accountability.
Responsibilities
Key Responsibilities- Ticket and SLA Management:
- Develop and implement strategies to improve ticket resolution times.
- Work closely with Brand Managers and Coordinators to ensure seamless case escalation.
- Maintain accurate records of case activity and progress.
- Reporting and Metrics:
- Create and disseminate regular reports on brand team performance.
- Analyze data to identify trends and opportunities for growth.
- Team Coordination and Meetings:
- Organize and lead weekly meetings to review brand team performance.
- Maintain open lines of communication with the brand team through various channels.
- Client and Team Communication:
- Respond promptly to client inquiries and provide regular updates on case status.
- Cross-train team members on essential processes and procedures.
- Process and Tracker Management:
- Develop and maintain accurate tracker systems, including conference, dispatch, and RMA.
- Monitor and analyze brand metrics to inform business decisions.
- Other Responsibilities:
- Ensure compliance with all relevant policies and procedures.
- Participate in ongoing training and professional development.
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