Brand Workflow Specialist

5 days ago


Cebu City, Central Visayas, Philippines CallTek Full time

About the Role:

Key Qualifications
  • Proven experience in operational management, with a focus on efficiency and productivity.
  • Strong analytical skills, with the ability to interpret complex data.
  • Excellent communication and interpersonal skills, with a proven track record of leading cross-functional teams.
  • Technical proficiency in CAS, Microsoft Teams, and other productivity tools.
  • A collaborative mindset, with a focus on continuous improvement and accountability.

Responsibilities

Key Responsibilities
  • Ticket and SLA Management:
    • Develop and implement strategies to improve ticket resolution times.
    • Work closely with Brand Managers and Coordinators to ensure seamless case escalation.
    • Maintain accurate records of case activity and progress.
  • Reporting and Metrics:
    • Create and disseminate regular reports on brand team performance.
    • Analyze data to identify trends and opportunities for growth.
  • Team Coordination and Meetings:
    • Organize and lead weekly meetings to review brand team performance.
    • Maintain open lines of communication with the brand team through various channels.
  • Client and Team Communication:
    • Respond promptly to client inquiries and provide regular updates on case status.
    • Cross-train team members on essential processes and procedures.
  • Process and Tracker Management:
    • Develop and maintain accurate tracker systems, including conference, dispatch, and RMA.
    • Monitor and analyze brand metrics to inform business decisions.
  • Other Responsibilities:
    • Ensure compliance with all relevant policies and procedures.
    • Participate in ongoing training and professional development.


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