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Administrative Benefits Specialist Role

2 weeks ago

Cebu City, Central Visayas, Philippines Conduent Full time

About Conduent:

We are a leading provider of mission-critical services and solutions that help Fortune 100 companies and governments create exceptional outcomes for their clients and customers. Our dedicated associates are passionate about delivering exceptional customer service and support.

The Benefits Administration Services Associate II Role:

This role is an exciting opportunity for a motivated and detail-oriented individual to join our Benefits call center team. The successful candidate will have excellent communication skills, be able to manage multiple priorities, and navigate through complex systems.

Key Responsibilities:

  • Take calls from customers and provide accurate information about employee benefits
  • Manage multiple systems to resolve customer inquiries efficiently
  • Communicate effectively with customers and colleagues to ensure seamless interactions
  • Work collaboratively as part of a supportive team to achieve common goals

Requirements:

  • Previous customer service and/or call center experience (retirement benefits a plus)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • High school diploma or equivalent required; college degree preferred
  • Experience working with healthcare and employer benefits highly valued