Top Customer Service Representative

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱800,000 - ₱1,500,000

Delivering Exceptional Customer Experiences

Job Description:

The Customer Specialist is a vital role, responsible for delivering exceptional customer experiences through claims processing, communication, and documentation. As a key member of the team, you will work closely with internal teams to resolve claims efficiently and ensure compliance with company guidelines.

This dynamic position requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach. If you are passionate about providing top-notch service and thrive in a fast-paced environment, this could be the ideal opportunity for you.

Key Responsibilities:
  • Process high-volume routine claims within set timeframes while maintaining accuracy and attention to detail.
  • Handle customer inquiries regarding claims status and policy coverage, providing timely and accurate resolutions.
  • Ensure all necessary documentation is collected and filed accurately in the system.
  • Collaborate with internal teams to resolve claims efficiently and effectively.
Requirements:
  • 0-2 years of experience in a customer-facing role (e.g., customer service, retail, hospitality).
  • Excellent verbal and written communication skills with strong active listening abilities.
  • Proven ability to troubleshoot issues, multitask, and work effectively under pressure.
  • Strong accuracy, organizational, and time-management skills.
  • Proficiency in using computer systems and CRM software.
  • Adaptability and willingness to learn new processes and procedures.
  • A positive attitude with a customer-centric approach.

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