Healthcare Access Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeNavigator Full time $90,000 - $120,000
Job Overview

The leading radiology network is revolutionizing medical imaging access nationwide. As a Care Navigator, you will play a pivotal role in expanding the company's presence in the healthcare industry.

This role focuses on guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

Key Responsibilities
  • Care Coordination (80%)
    • Ensure a professional and welcoming patient experience as the first point of contact.
    • Collect, verify, and update patient information accurately while maintaining confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic health record systems, ensuring compliance with HIPAA regulations.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct provider outreach and present the company's value proposition to acquire provider partnerships.
    • Handle high outbound call volume effectively.
    • Maintain accurate outreach records in customer relationship management tools.
    • Track and report key performance indicators.
    • Share insights on prospect feedback and market trends to improve strategies.
Requirements
  • Proven experience in care coordination, especially in physical healthcare.
  • 1+ years of outbound sales experience, preferably in healthcare.
  • Strong cold-calling and email outreach skills.
  • Proficiency with CRM tools and electronic health record systems.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, metrics-driven environment.

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