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Operational Management Professional

1 week ago

Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time
Job Description:
At Bosch Service Solutions, Inc., we are seeking an experienced Operations Supervisor to join our team. As an Operations Supervisor, you will play a key role in managing the day-to-day activities of our projects, ensuring that our clients receive exceptional service.

About the Role:
The successful candidate will have strong leadership skills, with the ability to motivate and empower teams to deliver high-quality customer service. You will be responsible for developing and coaching team members, providing constructive feedback and support, as well as making hiring decisions and identifying training needs.

Key Responsibilities:
- Manage day-to-day activities of all different projects
- Create a customer-focused environment that motivates and empowers teams to deliver high-quality customer service
- Develop and coach team members, provide constructive feedback and support
- Make hiring decisions, identify training needs, and deliver appropriate training to staff

Client Relationship Management:
You will build and foster client relationships to ensure continued business and growth. This includes ensuring adherence to contractual obligations through analysis and reporting, handling and responding to client escalations and commendations, and maintaining a high degree of client focus and flexibility.

Operational Excellence:
As an Operations Supervisor, you will implement and develop policies and procedures for process improvement. You will also analyze and prepare reports for Management on contractual obligations and identify and respond to ideas for process improvement from team members.

Qualifications:
We are looking for a highly motivated individual with a college degree in Automotive Technology, Business management/Administration or any related course. The ideal candidate should demonstrate strong leadership abilities and be achievement oriented. You should be able to take initiative and work independently in a fast-paced work environment, with excellent time management skills and a goal-driven approach.