Assistant Vice President Quality Assurance
2 weeks ago
We are seeking a dedicated and experienced Quality Assurance Lead Assistant Manager to join our team at EXL Service Philippines, Inc.
About the JobThe Quality Assurance Lead Assistant Manager will oversee the setup of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team.
This role demands high level of analytical skills to identify improvement areas and drive compliance in business processes to internal standards and third-party certification standards.
Main Responsibilities:- Develop and implement strategies to improve quality performance and ensure compliance to QSD.
- Collaborate with Customer Experience team to drive improvement in C-Sat and soft skills.
- Actively work with GB / BB to identify improvement areas and/or in improvement projects and initiatives like AIM.
- Provide training and mentoring to QCAs on quality tools and concepts (eg., QC Induction program).
- Our ideal candidate will have experience in Insurance and be knowledgeable with QA tools.
- Must know how to do RCA.
- A bachelor's degree in related field or equivalent experience is required.
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Lead Quality Assurance Specialist
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