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Consumer Protection Expert

1 week ago

Manila, National Capital Region, Philippines InDebted USA, Inc. Full time

About Our Team

We are a dynamic and growing organization with a global presence. Our team of experts is passionate about providing innovative debt collection solutions that prioritize consumer protection and ethical practices.

Job Description:

We are seeking a skilled Quality Analyst to join our team. The successful candidate will be responsible for evaluating digital and voice interactions to ensure compliance with regulatory requirements and client expectations.

Key Responsibilities:

  • Evaluate digital and voice interactions to assess compliance with regulatory requirements and client policies.
  • Identify areas for improvement and provide constructive feedback to agents.
  • Monitor and document call quality metrics and maintain detailed records of evaluations.
  • Collaborate with the customer service team to maintain high-quality customer interactions.

Requirements:

  • Strong knowledge of debt collection regulations in North America.
  • Excellent analytical, communication, and problem-solving skills.
  • Detail-oriented and capable of maintaining accurate records.
  • Proficiency in using call centre quality assurance tools and software.