IT Infrastructure Operations Manager

4 weeks ago


Makati City, National Capital Region, Philippines Blaseek Full time
Job Title: IT Infrastructure Operations Lead

Blaseek is seeking an experienced IT Infrastructure Operations Lead to provide technical leadership and expertise to our IT infrastructure team.

Key Responsibilities:
  • Provide 24x7 support for IT operations and maintain SLA
  • Direct involvement in incidents or outages and act as escalation point or SME
  • Resolve or drive the resolution of technical issues and ensure best practices are applied
  • Responsible for overall system and infrastructure availability and develop a resilient infrastructure
  • Develop infrastructure design and costing for business and IT initiatives
  • Provide ITIL disciplines covering Incident, Problem, and Change
  • Timely and accurate reporting
  • Identify trends and opportunities to enhance business performance
  • Service contract negotiation
  • Provides Workstation, Server, Database, Virtual Machine, and DCFacilities support and administration
  • Provides Cisco & HP Switches, Firewall, and Router support and administration
Requirements:
  • Bachelor's degree in engineering or any IT-related courses
  • Knowledge and experience in ITIL methods, particularly on Incident Management
  • At least 3 years of experience managing a similarly sized team with direct reports
  • At least 5 years of experience supporting IT infrastructure and service delivery
  • Knowledge and experience in the following are desired: ITIL Foundation, Workstation, Windows and Linux Servers, VMWare, Virtualization, SAP, Network, Access, and Monitoring Tools


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