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Performance Coach

2 weeks ago

Baguio City, Cordillera, Philippines SPX PHILIPPINES INC. Full time

Job Summary:

The Performance Coach role involves working closely with the team to identify areas for improvement and implementing changes to drive growth and success. As a Performance Coach, you will be responsible for developing and improving key performance indicators (KPIs) related to productivity, quality, service level, and stakeholder satisfaction.

Main Responsibilities:

  • Develop and improve KPIs related to productivity, quality, and service level.
  • Improve internal processes between the hub and other Operations teams to enhance SLA.
  • Conduct regular team briefings and meetings.
  • Lead the team to achieve high-performance standards.

Requirements:

  • Bachelor's Degree or higher in a relevant field.
  • Proven leadership experience in a warehouse or hub environment.
  • Strong background in e-commerce fulfillment.
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