Technical Support Representative

3 days ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

Nityo Infotech seeks a highly skilled Service Desk Engineer to join our team. In this role, you will provide technical support to clients and ensure that their issues are resolved efficiently.

Responsibilities:
  • Provide expert technical support to clients via various channels
  • Analyze and troubleshoot complex technical issues with precision
  • Collaborate with internal teams to resolve issues and enhance processes
  • Maintain accurate records of client interactions and issue resolutions
  • Develop and implement process improvements to enhance overall efficiency
Requirements:
  • Bachelor's degree in any field
  • Minimum 6-12 months of experience in technical support or a related field
  • Proven experience in BPO industry, particularly with US, UK, AU/NZ, or Canada-based clients
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility to work night shifts and commit to a 5-week training period
Our Benefits:
  • A dynamic and supportive work environment
  • Opportunities for career advancement and skill enhancement
  • A competitive remuneration package
  • A comprehensive benefits program

If you are a motivated and results-driven individual passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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