Technical Solutions Engineer

2 weeks ago


Taguig, National Capital Region, Philippines N-able Full time

We are looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer at N-able, you will be responsible for diagnosing and resolving complex technical issues related to our products and services.

Key Requirements
  • Troubleshooting Expertise: 2+ years' experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex).
  • Technical Knowledge: Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
  • Security and Networking: Understanding of security concepts, networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall (knowledge of SMTP, web services, email services, SNMP, FTP is a plus).
  • Scripting and Automation: Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, Python.
  • Virtual Platforms and Linux: Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies is a big plus.
  • Communication Skills: 2+ years of experience in phone, email, and chat support with the ability to type 45-60 words per minute with high degree of accuracy is preferred.
  • Partner-Focused: Partner-focused with ability to collaborate; be creative in understanding and resolving issues; strong willingness to improve technical knowledge.


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