Cloud Solutions Architect

7 hours ago

Manila, National Capital Region, Philippines beBeeServiceNow Full time $80,000 - $100,000
ServiceNow Technical Consultant

We are seeking an experienced ServiceNow Technical Consultant to join our team. As a key member of our ServiceNow practice area, you will be responsible for the design, implementation, and ongoing support of ServiceNow solutions that meet our clients' business needs.


About the Job

This is a 100% remote opportunity where you will work closely with clients to understand their requirements, provide technical guidance, and ensure the seamless integration and optimization of ServiceNow applications.


Key Responsibilities
  • Analyze and translate business requirements into technical specifications and robust ServiceNow solutions.
  • Design, configure, develop, and implement ServiceNow applications and modules, including ITSM, ITOM, ITBM, HRSD, CSM, FSM, and other ServiceNow solutions.

Technical Skills and Qualifications
  • Minimum of 3-5 years of experience working with the ServiceNow platform.
  • Proven experience in designing, developing, and implementing ServiceNow solutions.
  • Proficiency in JavaScript, HTML, CSS, and other web development technologies.
  • Strong understanding of ServiceNow architecture and data model.
  • Experience with ServiceNow integration methods, including REST and SOAP APIs.
  • Knowledge of ITIL processes and best practices.
  • Bachelor's degree in computer science, Information Technology, or a related field.

Certifications
  • ServiceNow Certified System Administrator (CSA) is required.
  • Additional certifications such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable.

Preferred Qualifications
  • Experience with Customer Service Management and CCaaS.
  • Experience with CTI and IVR integrations.
  • Experience with Agile/Scrum methodologies.
  • Familiarity with additional ServiceNow products and modules.
  • Knowledge of cloud platforms and technologies.

About Us

TTEC Digital is a pioneer in engagement and growth solutions that fuel exceptional customer experiences. We pride ourselves on having a diverse and inclusive workforce that reflects the communities we serve.

We offer a range of benefits to our employees, including competitive salaries, comprehensive health insurance, and opportunities for professional growth and development.


How to Apply

If you have a strong background in ServiceNow and a passion for delivering exceptional customer experiences, please submit your application for this exciting opportunity.

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