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IT SaaS Deployment Support Specialist | Makati

3 weeks ago

Manila, National Capital Region, Philippines J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. Full time

The J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. is seeking an experienced IT SaaS Deployment Support professional to join our team in Makati City.

Job Summary

We are looking for a skilled IT SaaS Deployment Support specialist to provide technical support and troubleshooting services for our SaaS solutions.

Key Responsibilities:

  • Provide comprehensive technical support for the deployment and configuration of SaaS solutions.
  • Troubleshoot and resolve complex technical issues related to SaaS applications.
  • Liaise with clients and internal teams to understand requirements and deliver tailored solutions.
  • Document processes and procedures to ensure knowledge management and consistency.
  • Analyze data and provide recommendations to improve system performance and user experience.
  • Participate in the development of training materials and provide user support.
  • Stay up-to-date with the latest SaaS technologies and industry trends.

Requirements:

  • Minimum of 1 year and above of experience in IT support or SaaS deployment roles.
  • Strong technical knowledge and problem-solving skills in SaaS applications and cloud-based technologies.
  • Excellent communication and interpersonal skills to effectively liaise with clients and internal stakeholders.
  • Ability to work independently and as part of a team to deliver high-quality solutions.
  • Familiarity with project management and documentation best practices.
  • Continuous learning mindset and a passion for staying abreast of industry developments.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and innovative team culture.
  • Opportunities for career advancement.