Remote Customer Care Associate
3 days ago
We are looking for a skilled and experienced customer support professional to fill the role of Client Service Associate. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues through various channels, ensuring that our clients receive exceptional service.
Main Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Use technology to troubleshoot basic issues and escalate complex problems to the relevant teams
- Maintain accurate records of customer interactions and updates
- Collaborate with internal teams to ensure seamless resolution of customer issues
Essential Qualifications:
- 2 years cumulative experience in BPO or customer-facing roles
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment with rotating shifts
- Proficiency in using technology to troubleshoot basic issues
- Willingness to work in Ortigas Center, Pasig City
Benefits:
- Competitive salary package up to 30k
- Opportunities for growth and development in a dynamic and supportive team
- Flexible working arrangements to suit your needs
Recruitment Process:
All processes will be done remotely - phone interviews and online assessments.
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