Efficiency Improvement Manager

4 days ago


Manila, National Capital Region, Philippines Wipro Technologies Full time
Role Overview

This position plays a crucial role in ensuring that all service level agreements (SLAs) and efficiency commitments are met. The individual will design and implement processes that align with client expectations.

Key Responsibilities
  1. Collaborate with cross-functional teams to develop RFPs that set achievable targets with clients.
  2. Conduct audits during transitions to ensure adherence to SLAs.
  3. Design and implement new processes aligned with client SLAs, incorporating quality process maps.
  4. Regularly assess assigned accounts to maintain preparedness for external audits.
  5. Identify potential risks associated with SLAs or people.
  6. Analyze root causes of issues and propose corrective actions.
  7. Drive various initiatives and tool interventions to meet efficiency commitments.
Fostering Quality Culture
  • Deliver Lean and Six Sigma training to account teams to improve their efficiency capabilities.
  • Lead initiatives such as Pragati to encourage incremental improvements within accounts.
  • Assess RPA projects within DOP or for external clients.
  • Advocate Lean and Six Sigma projects and track benefits through Business Value Meter (BVM).


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