Billing Operations Supervisor

3 weeks ago


Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corp Full time

Visaya Knowledge Process Outsourcing Corp is seeking a skilled Billing Supervisor to oversee and supervise the daily Billing operations, workflows, and colleague performance. The ideal candidate will serve as a technical expert of billing and billing scrubber technology, establish team and individual goals, and prioritize tasks concurrent with organizational objectives.

Key Responsibilities:

  • Oversee and supervise daily Billing operations, workflows, and colleague performance
  • Serve as a technical expert of billing and billing scrubber technology
  • Establish team and individual goals and priorities concurrent with organizational objectives
  • Monitor staff performance and quality, addressing any training or performance issues
  • Conduct daily and weekly staff meetings for continued process improvement and project knowledge
  • Conduct routine account activity quality audits to ensure accounts are being worked appropriately
  • Collaborate with leadership and training to build training plans required to build a best practice team
  • Assist and resolve internal business partner inquiries
  • Compile and provide reports or logs to leadership for regular review
  • Maintain a current working knowledge of all healthcare-related issues and regulations
  • Proactively analyze and solve problems quickly and thoroughly
  • Report trends and potential issues to leadership as appropriate
  • In coordination with Human Resources, make decisions related to corrective actions, hiring, and terminations
  • Review and manage team timecard verification and requests for time off, ensuring alignment with business needs and staffing requirements
  • Perform special projects as required

Additional Expectations:

  • The Billing Supervisor would have their own work queue.
  • When the billers do the adjustments, they go into a separate supervisor manager work queue and they have to be approved by that supervisor.
  • The supervisor would have to look at the note and check why did they take the adjustment? Do they agree to the adjustment or do they not? They'll sign off on it and then they approve the adjustment For over $500, they all have to go through the supervisor to make the adjustment.
  • The Billing Supervisor would need to keep up with the productivity and the QA.
  • The quality audits of the billing team, the current billing.

Preferred Qualifications:

  • BA/BS in business, healthcare administration, or related concentration
  • AAHAM (American Association of Healthcare Administrative Management) Certification
  • Prior management or supervisory experience
  • Green Belt Process Improvement Certification

Requirements:

  • High School Diploma or GED
  • 2+ years of experience in healthcare insurance billing with or for a hospital or hospital system, working directly with government or commercial insurance payers
  • 2+ years working knowledge of Billing scrubbers' processes and functionality
  • Demonstrated ability to work in a team environment that requires quick turnaround and quality output
  • Ability to facilitate and influence decisions by motivating others to achieve excellence
  • Demonstrated subject matter expertise in insurance company practices regarding reimbursement with the ability to translate knowledge into training, supporting performance excellence
  • Ability to develop and manage relationships with colleagues
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office
  • Proven knowledge and experience in governmental, legal, and regulatory provisions related to billing and collection activity
  • Must be willing to work onsite in Ortigas, Pasig City


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