Lead Salesforce Architect

4 days ago

Taguig, National Capital Region, Philippines NCC Group Philippines Full time

NCC Group Philippines is seeking a seasoned Salesforce expert to join our in-house line of business systems team.

The successful candidate will be responsible for Salesforce configuration, working alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes.

This role requires a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme.

The successful candidate will ensure projects are delivered in line with the company's development, change and release process.

Responsibilities:

  • Ownership towards the architecture of Salesforce
  • Responsible for the deployments for Salesforce using Gitlab and Gearset
  • Manage technical design, delivery and testing of integrations and custom extensions.
  • Assist with the configuration and customization in different Salesforce offerings including Sales & Service Cloud, Revenue Cloud, Pardot, CPQ Plus, DocuSign and other products.
  • Write and maintain functional documentation of customer business requirements and translate into technical requirements.
  • Validation of functional and technical design.
  • Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level.
  • Design custom objects, custom fields, record type-based page layouts, custom tabs.
  • Knowledge on custom setting, custom metadata Types and custom labels.
  • Set up validation rules, approval processes and flows.
  • Perform manual and/or automated data entry/data clean-up as required.
  • Work on documentation and preparing training materials.
  • Provide second line support for Salesforce when required, acting as an escalation route for support teams.
  • Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.
  • Work with operational teams around the world as required.
  • Salesforce Administrator Certification, preferably Advanced
  • Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions.
  • Custom Development of Flows
  • Experienced using Gearset and Global Gitlab for deployments or other deployment toolsets.
  • Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology).
  • Experience delivering successful application system changes related to Salesforce.
  • Demonstrable skill in the following areas:
  • Configuration of custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, flows, approval processes, installed packages, APEX and Visualforce.
  • Bachelor's or master's degree in computer science, Information Technology or equivalent.
  • Previous project experience implementing migrated systems to Salesforce from legacy CRM systems.
  • Previous project experience with interfaces between multiple systems.
  • Previous experience of working across multi-state locations and time zones, within a Company that has experience of mergers and acquisitions.
  • Experience in the technology sector, even better in the professional services world is desirable.
  • In depth understanding of the underlying processes that business systems support in a production environment.

Requirements:

  • Organisational skills – personal efficiency, time management skills and the ability to prioritise competing demands are key.
  • Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organisational requirements to audiences up to mid-level management.
  • Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.
  • Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.
  • Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organisation.

About NCC Group:

NCC Group Philippines is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset, and we are committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability.

We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

What We Offer:

We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth.

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