Senior Community Relations Specialist
2 days ago
We are seeking a Community Engagement Manager to lead and coordinate our community engagement strategy.
Role DescriptionThe ideal candidate will have experience in vendor management, sourcing, crowdsourcing, talent acquisition, and ATSs development for communities. They will work with cross-functional teams to ensure that only the approved, most up-to-date procedures are followed when communicating with contributors.
The successful candidate will promote relevant and adaptable strategies to lead, coordinate, and monitor communication with community members. They will also liaise with technology development, delivery, and marketing departments as community stakeholders to provide requirements and follow-up on deliveries.
Key Responsibilities- Promote engagement strategies to lead, coordinate, and monitor communication with community members
- Liaise with technology development, delivery, and marketing departments as community stakeholder
- Set and manage community member expectations while actively working to improve the community experience
- Follow sourcing strategy to reach project targets based on past data and research
- Perform root cause analysis for community escalations and propose corrective actions
- Prepare material for presentations regarding community insights for internal and external customers
- Implement strategies for building and maintaining a large, engaged community
- Closely collaborate with cross-functional teams to identify and manage goals
- Participate in the onboarding process for newcomers and act as a point of contact for all community engagement processes
- Identify and track relevant community KPIs
- Plan and organize community satisfaction surveys, converting results into actionable insights
- Review delivery communication KPIs and workflows, making adjustments as necessary
- Exceptional communication skills with the ability to communicate important project updates both verbally and in writing
- High-level interpersonal and relationship building skills with the ability to interact with stakeholders from all levels of the organization
- Ability to work effectively under pressure to meet tight deadlines and ambitious goals
- Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution
- Excellent coordination and resource planning
- Proficiency and experience with online platform development stages, collecting requirements, and testing
- Ability to work independently
- Proactive, and able to flag possible risks in the completion of assignments, and identify solutions
- Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications and Google Workspace suite of products
- Minimum Bachelor's Degree or its equivalent
- Minimum 7 years of prior experience in vendor management/sourcing/crowdsourcing/talent acquisition/ATSs development for communities
- Experience working in a multinational/multicultural virtual working environment
- Experience in working in a cross-functional/matrix organization
- Demonstrated business English language proficiency
- Strong experience in customer service focused positions
- Fluency in a language other than English
Join a dynamic team and take advantage of career opportunities
As a Community Engagement Manager, you will be part of a global network of professionals working together to deliver exceptional results.
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