Network Troubleshooter

2 weeks ago


Manila, National Capital Region, Philippines NICE Full time
Job Summary

We are seeking an experienced Technical Support Specialist to join our team as a Global Designated Support Engineer (DSE). The ideal candidate will have a strong background in technical support and experience working with network topology and telecommunications architecture.

The DSE will be responsible for providing technical support to end-users experiencing connectivity issues with our NICE suite of products. This includes troubleshooting and diagnosing complex technical issues, collaborating with internal departments to resolve issues, and documenting and maintaining accurate records of all interactions.

Key Responsibilities
  • Receive and resolve technical support requests from end-users
  • Troubleshoot and diagnose complex technical issues
  • Collaborate with internal departments to resolve issues
  • Document and maintain accurate records of all interactions

Requirements

  • Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field
  • 2+ years of work experience in a customer service field, preferably in a technical capacity
  • Strong understanding of network topology and telecommunications architecture
  • Excellent communication and interpersonal skills


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